Dynamic System Overview

DYNAMIC SYSTEM OVERVIEW

Prepared by Dr. E. Green, an Urgent Care Owner Operator and MTP Co-Founder and Chief Medical Officer

As an urgent care center owner, it is essential to understand the best practices for managing patient flow and providing efficient care. This document aims to explain the difference between static slotted appointments and dynamic appointments, highlighting the reasons why urgent care centers using a dynamic appointment system can potentially see more than four patients per hour.

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Static Slotted Appointments vs The New Dynamic Appointment

Static Slotted Appointments Definition

Static-slotted appointments are pre-defined time slots during which patients are scheduled to be seen by healthcare providers. These time slots typically have a fixed duration, such as 15 or 30 minutes, and are allocated to each patient based on the assumption that all appointments require the same amount of time.

. Limitations

Inflexibility: The fixed time slots do not account for individual patient needs, leading to potential inefficiencies in care. Some patients may require more or less time than the allotted slot, resulting in wasted time or rushed appointments.
Limited capacity: If each time slot is 15 minutes long per care provider and there are only four time slots per hour again per care provider, the maximum capacity is four patients per hour per care provider. This rigid system can lead to longer wait times for patients.

Dynamic Appointments Definition

Dynamic Appointments are a more flexible scheduling approach that adjusts the length and timing of appointments based on patient needs and provider availability. Rather than adhering to a strict schedule, dynamic appointments allow for real-time adjustments to accommodate varying patient needs.

. Advantages

Flexibility: Providers can tailor the length of each appointment based on the complexity of a patient's condition, leading to more efficient use of time and resources. This flexibility allows urgent care centers to see more patients per hour, as the schedule can be adjusted to accommodate more or fewer appointments depending on demand.
Improved patient experience: By adapting to individual needs, dynamic appointments can eliminate wait times, provide more personalized care, and result in higher patient satisfaction.
Increased capacity: With the ability to adapt to patient needs, urgent care centers using dynamic appointments can potentially see more than four patients per hour because the patients can be adjusted. This increased capacity enables the center to serve a larger number of patients and generate more revenue. Decreased walk outs for inpatient

Conclusion

In urgent care settings, dynamic appointment systems offer a more efficient and patient-centered approach to scheduling, which can lead to increased capacity and improved patient satisfaction. By leveraging the flexibility of dynamic appointments, urgent care centers can provide timely, personalized care while optimizing their resources and potentially seeing more than four patients per hour. Similar Results Anticipated in Vision & Audiologist Care.